close
close

‘Who is in his right mind’

More than half of Aussies order their groceries online, as shoppers continue to abandon aisles and checkout queues for the convenience of home delivery. Still, there are downsides to letting someone else pick your produce, as many have learned.

A Gold Coast resident found out the hard way this weekend after unpacking a baffling item from the delivery. Mother-of-two Samantha, from the Gold Coast, said she ordered and bought 250 grams of green beans from Coles but was shocked to discover that a single green bean had ended up in a clear produce bag in her bag instead.

“We have one, just one bean,” she said, laughing, in a video posted to social media. ‘Who packed this? Who in their right mind buys one bean?’

And to top it all off, the single bean cost her a whopping $1.65 – the ridiculousness of which she also found hilarious. Samantha later filmed herself eating the legume, which took her just seconds to finish. Other Aussies described their own similar situation on Samantha’s TikTok, with one person claiming they had received a mushroom for $3.50.

The issue of shoppers not getting the right amount of fresh produce and items in their online orders at Coles has been previously noted by Yahoo. If customers order and pay for a certain number of items, receiving less than this often leaves customers feeling dissatisfied with the service.

However, one customer claims he has turned this problem to his advantage after consistently missing his favorite brand of frozen potatoes in his order.

The Brisbane man points to the screen and shows that he ordered five but only received one. The Brisbane man points to the screen and shows that he ordered five but only received one.

Brisbane buyer Stephen Pearson is now expecting his online order to arrive with the wrong quantity of frozen potatoes from his favorite brand. Source: TikTok

Brisbane man Stephen Pearson now fully expects that his requested bundle of five Birds Eye potatoes will not be honored, and will simply order the potatoes from any store online to tip him above the minimum spend of $ 50 to take advantage of free delivery. As soon as his order arrives without the correct amount of potatoes, he demands his money back and gets his groceries delivered to his home for free.

Yahoo News understands there were no other complaints about green orders in Queensland this weekend, meaning Samantha’s incorrect delivery was due to human error.

“In this case, we can understand why the customer was disappointed, as it’s hard to imagine someone ordering just one bean! While we hope this customer didn’t go hungry on her vegetables that day, we’re happy to see that she had a good meal.” sense of humor about what appears to be human error in this isolated incident,” a Coles spokesperson told Yahoo News.

“Coles online processes hundreds of thousands of orders every week and while we do our best to satisfy every customer 100 percent of the time, that is not always possible. Sometimes things don’t go to plan at an operational level or at a supplier level and sometimes it’s as simple as human error.”

Do you have a story tip? E-mail: [email protected].

You can also follow us Facebook, Instagram, TikTok, Tweet And YouTube.

Back To Top